March 12, 2013 4:00 am
The adjuster’s job is to determine whether the person making a claim is owed payment under the insurance policy. The adjuster will:
• Take a statement from the claimant and any witnesses regarding the accident.
• Examine the damage to the car.
• Determine the current value of the car.
• Review all statements and police reports regarding the accident.
• Determine fault.
• Review injury claims.
• Determine what benefits apply, if any.
• Deal with the other party’s insurance company, if applicable.
These are just a few of the tasks the insurance adjuster must handle in order to ensure a properly and fairly processed claim. When a claim is being processed, expect to hear from the adjuster regularly. The adjuster’s contact phone number will be provided, should any questions or concerns arise or if you simply want to find out the status of a claim.
Your insurance adjuster should:
• Provide updates on the claim status.
• Address concerns regarding the claim.
• Represent the driver’s interests to the other insurance company if not at fault.
• Assist with all needs as covered in the policy, such as a rental car.
• Work toward a fair settlement and listen if any disagreement comes up with determinations, including fault and value of the car.
A good claims department should be one of the major factors in choosing an insurance company. When shopping around to compare car insurance rates, take a look at each company’s customer satisfaction ratings for claims processing. Good insurance adjusters are fair, work quickly and ensure everyone is satisfied. Don’t hesitate to question or voice concerns about a claim and if the adjuster is being unfair, ask to speak to someone in a senior position to address any concerns.
Published with permission from RISMedia.